What we’re all about:
Since the start, Watson Gym Equipment has been about manufacturing and supplying heavy duty machines, bars and accessories that feel amazing to use and are virtually indestructible.
As we’ve grown since we started in 1999, this has become our trademark.
We don’t care about loads of shiny chrome and plastic, manufactures in the Far East have got that covered, we care about building high quality equipment that people ‘in the know’ love to use.
Our equipment is specifically aimed at performance centres and experienced trainers (whether training in their garage or in a commercial gym) who rate equipment that functions incredibly well above equipment that looks pretty. No plastic covers and instructions for use displayed on the front on our kit!
Our approach to attracting qualified customers is simple: Manufacture products that offer huge benefits and value to our niche group. We tempt people with irresistible goodies that can’t be found anywhere else. Customers that visit us say it’s like being a child in a sweet shop. The term ‘gym porn’ has also regularly been used!
This is why we put so much time and effort into constantly designing and developing new products that completely fulfill all the needs of our customers. We actively encourage feedback (whether positive or negative) and use the information to constantly improve.
Customer care has always been an important part of how we work. Focus has always been to look after customers so they come back to us time and time again.
We don’t just rely on amazing products to bring people back, we genuinely care about all our customers being happy with their ‘Watson’ experience.
We also choose our customers just as customers choose their supplier, if you don’t fit our criteria and we can’t see a long lasting relationship then we let you know and suggest a better choice for you (and we’ve done this many times). We’re not interested in one off sales that don’t benefit both sides.
We expect our customers to have a good understanding of training. If you’re looking to open or add equipment to a ‘fitness centre’ full of people who don’t have a clue what their doing (including the instructors) then we’re probably not for you.
If you’re passionate about Serious Training then we’d love to hear from you….