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Delivery Policy – Restricted Access

Although our carriers are equipped with detailed road maps of every area of the UK mainland, is there any further information that would make your home easier to locate?

Due to the overall size of some delivery vehicles, Watson Gym Equipment or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivery vehicle.  This includes, though not limited to, steps (including those required to climb to gain access to the property entrance), trees, shrubs, steeply inclined driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery.

Watson Gym Equipment will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or Watson Gym Equipment were not made aware of any points regarding access restrictions.  In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges.  We would therefore recommend that you ensure the product will fit and can be transported to its ground floor point of installation easily.  If you need to confirm the total ‘boxed’ dimensions of a product please call Watson Gym Equipment prior to placing your order.