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Delivery Policy – Terms and Conditions

Please Note:

Due to health and safety regulations, upstairs deliveries are at the carriers discretion and cannot be guaranteed.  This includes, but not limited to, steps that are immediately outside the premises, which a carrier would be required to climb in order to gain access to the property.

Delivery – 1 Man

All orders are processed and shipped in the order that they are received.  Normal delivery time is 7 to 10 working days.  Delivery times may increase around holidays and peak shipping seasons.  The freight delivery service you receive may vary among carrier companies.  Since most carriers deliver to the curb side immediately adjacent to their vehicle and regard inside delivery as an extra service cost, it may be necessary for you to assist or move merchandise into your home, this is especially relevant if you live in a block of flats as carriers will only deliver to the ground floor entrance to the block.

If you have alternative delivery requirements, please contact Watson Gym Equipment and we can make alternative arrangements.  Ideally include two telephone numbers (e.g. Home/Office and Mobile) so that the carrier can contact you should they need too.  All deliveries are made Monday to Friday, between 8am and 6pm.  Saturday deliveries are available, please contact Watson Gym Equipment for a low cost quotation.  Unfortunately our carriers are unable to give specific times for the free delivery service, if you would like a specific time or weekend, we would be happy to provide a quotation, please call us on 01373 455 550.

Delivery – 2 Man

This service is only available on large premium priced products – please check with us at the time of your order.  Although the carrier will place the product in the ground floor room of your choice, this is subject to good and safe access.  Please note:  Due to health and safety regulations, upstairs deliveries are at the carriers discretion and are not guaranteed.  We can install upstairs though this requires our own specialist team, please call for a low cost installation.  This includes steps that are immediately outside the premises and are required to climb in order to gain access to the property.  Please allow at least 10 working days for this service.

If it is found that the product “will not fit” through/round any doors/stairwells and the product is subsequently returned, you are responsible for all outward and return carriage costs and a 15% re-stocking fee is applicable.  These larger products have pre-arranged deliveries, which mean the item will be booked in with you by the carrier or the supplier.  If when the carrier arrives with your goods after pre-arrangement and there is no-one present to receive them, they will be returned to the carrier’s depot, or to the supplier.  In this case you will be liable for all charges for re-delivery.  If the order is subsequently cancelled, you will be liable for all carriage charges and a 15% re-stocking fee.

All deliveries are made Monday to Friday, between 8am and 6pm.  Unfortunately our carriers are unable to give specific times for the free delivery service, if you would like a specific time or weekend we would be happy to provide a quotation, please call us on 01373 455 550.  Watson Gym Equipment will not be held responsible for any delays/damages due to third party carriers, nor can we entertain any claims for compensation where the carrier fails to deliver at an agreed time.  Any claims for damages to property caused by any third party carrier must be taken up direct with the carrier.