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Returns Policy

IT IS ESSENTIAL THAT YOU KEEP ALL THE PACKAGING.  YOU MUST RE-PACK ALL ITEMS IN THE ORIGINAL PACKAGING FOR RETURN TO WATSON GYM EQUIPMENT.  WE CANNOT ACCEPT ANY ITEMS FOR RETURN THAT ARE NOT IN THEIR ORIGINAL PACKAGING UNLESS DEEMED TO BE FAULTY BY WATSON GYM EQUIPMENT OR ONE OF IT’S ENGINEERS.

Our exchange and return policy is simple:

If within your 7-day home approval, you wish to return or exchange an item, call us on 01373 455 550 between 9am and 5pm, Monday to Friday, to obtain a Return Authorisation Number – no returns or exchanges will be accepted without this authorisation number.

Once you receive this number, please make arrangements to send back the piece(s) you need to exchange or return to arrive back at Watson Gym Equipment within 7 working days.  All returns and exchanges must be shipped back by freight, with the delivery pre-paid and with the piece(s) unused, disassembled and arrive in “as new” condition in the original packaging.

Please contact our Customer Services department within 7 days from the day after you receive your shipment in order to receive return authorisation.  You will be charged for items received back that, when inspected, are found to have been used or built.  Special order items, or items manufactured to your specifications are not returnable.  In the event of special order items that are received faulty, we will of course rectify this by either replacing the faulty part, or if the entire product is faulty, a full replacement will be sent free of charge.  Shipping and handling charges on returns are the responsibility of the customer and are not refundable.

Goods purchased from our showroom are exchanged at the managers discretion.

Watson Gym Equipment are dedicated to offering a first class service, please call our Customer Services department on 01373 455 550, between 9am and 5pm, Monday to Friday, or in writing to: Customer Services, Watson Gym Equipment, Unit B3, Commerce Park, Frome, Somerset, BA11 2RY.