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You asked, We answered

Got questions?

Some of the questions we get asked daily are answered here. Need our help? Reach out to us at


We ship worldwide! Our team can provide you with a shipping estimate for the equipment you would like to order – get in touch on

We offer a lifetime warranty on all framework, 5 year warranty on all moving parts and 1 year warranty on cables.

Orders over £2k GBP can be placed with a 25% deposit with the final payment due before shipping. Orders under £2k GBP require payment in full upfront.

We manufacture all of our equipment at our HQ in Frome, UK. We have lots of equipment you can see/feel and we make great coffee!

If you are unhappy with your order, you have 14 days from receiving delivery to return your goods to us for a refund. If you have had any customisation to your products, a return for a refund will not be possible.