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Orders shipped outside EU

Once your order has been manufactured and dispatched from Watson HQ, you will automatically be assigned to an agent who will help you to clear your shipment when it arrives. The contact details of your agent can be found on the Bill of Lading. You will receive this once we have received confirmation that the ship has actually set sail. You can also use the information on the Bill of lading to track your shipment. If you have your own agent that you want to use to clear your shipment, that is fine, please send us the details at the time of ordering, or at least one week prior to shipping.

USA Customers Only

You will need a customs broker to help you clear your shipment. You cannot do this by yourself. If you do not have one that is fine, we can put you in touch with a customs broker that we use for all of our customers in the States that do not have one. A power of attorney will need to be set up so that they can act on your behalf and help you clear the shipment.

Please note: We simply cannot ship anything to the States without this being in place. Failure to get this sorted ahead of time will effect shipping times.

Import Tax & Duties

As you are ordering from outside the UK there is not VAT on your order. Once the goods arrive at port there will be import taxes / duties and customs clearance costs that must be paid for by the importer of goods before the shipment can be released and delivered. These costs are not included in your shipping quote. We have no control over these costs and they vary country to country. Usually a small percentage of your total order value. For further information please contact your local tax office.

Once import tax and duties have been paid, your shipment will then get released from customs and become available for delivery. The shipping agent assigned to your shipment will be in contact with you to arrange a suitable delivery time. If you do not hear from anyone after you have paid customs charges, please do not hesitate to call your agent listed on the bill of lading, or contact us and we can chase it up for you.

Delivery Day

Deliveries are usually made during normal working hours which can vary country to country. If you need a specific time window for delivery please let us know at the time of ordering, there will be an extra charge. All deliveries are made to kerbside ONLY. It is your responsibility to unload the equipment from the delivery vehicle therefore you will need to arrange a forklift to unload. It is also strongly advised to have a few extra hands to help you unload and move things into place. Depending on what you have ordered, we may be able to ship on single pallets therefore a forklift is not required. Single Pallets can be unloaded via tail gate which is on the back of the truck. It will still then be your responsibility to move the items into place.. If you are unsure whether your order/delivery requires a forklift, please enquire.